Module · M2 · Every door: channels✅Knowledge checkCheck: one brain, many doors3 questions · Pass at 60%1. What must you have before your desk can send the FIRST message on WhatsApp?Nothing — you can reply freely for the first 24 hoursA BSP account, a number never used on consumer WhatsApp, and an approved message templateA verified sending domain with SPF and DKIMA telephony provider and a speech model2. Inside the 24-hour window that opens when a customer messages you, what changes?Nothing — templates are always requiredYou may reply freely; outside it, anything you send first must use an approved templateMessages become freeYou may send promotional content3. What is conversation memory for?Holding facts the agent will need later, so it does not have to look them up againResolving references — “that course”, “the one I asked about” — and never for holding a factStoring the customer's record between sessionsMaking the agent sound friendlierCheck answers← Back to Building AI Agents for Sales, Onboarding and SupportNext topic →
