Module · Someone contacted us✅Knowledge checkCheck: when a person starts it3 questions · Pass at 60%1. You want the node that starts a workflow when a WhatsApp message arrives. What do you look for in the palette?WhatsApp Message Received, the name the product uses internallyWhatsApp Context Input — the only one that exists as a nodeEither of them; they are the same node under two labelsA generic Message Trigger, with its channel set to WhatsApp2. A visitor asks “how much is the pro plan?” then “and the annual price?”. The second message arrives with no idea what “it” means. What is switched off?context_aware, which is off by default on the web-chat triggerThe keyword filter, which is what links related messagesenable_memory — on web chat each message arrives a strangerchat_context, which has to be wired in from a later node3. In pre-answer mode, the voice trigger runs while the phone is still ringing. What belongs in that window?A lookup and a decision, and nothing slower than thatAn AI summary of the caller's history, so the agent is briefedAnything you like — the caller hears a ringtone, not silenceAn external API call, to enrich the number before answeringCheck answers← Back to Triggers — every way a workflow startsNext topic →
