Module · Knowledge bases✅Knowledge checkCheck: can you make it find the answer?3 questions · Pass at 60%1. A client's assistant keeps saying the handbook does not cover things it plainly does. What do you look at first?The similarity threshold — a cautious-looking value throws away correct answers, because a re-ranked score is a ranking device and not a confidenceThe model, which is probably too small for the domainThe chunk size, which is probably too largeThe number of documents, which is probably too few2. One document covering the paperwork for every product scored 0.05 on "what documents do I need?", behind three documents that each cover one product. Why?It was indexed later than the others, so it ranks lowerIts chunks are about several subjects and open with company background, so no chunk is strongly about the questionLonger documents are penalised by the searchIt was missing keywords the others had in their titles3. A client asks how you can be sure the customer-facing assistant will never quote their internal pricing playbook. What is the honest answer?The prompt tells it not to, and the constraints are strictOutput is filtered before it reaches the customerThe internal playbook is marked private in its settingsIts search tool is pinned to one knowledge base id on the canvas — the internal ones are not reachable from that agent at allCheck answers← Back to Expedify in an AfternoonNext topic →
