Skip to content
Expedify
Expedify in an Afternoon
Course contents

Module · The nineteen workflows

Knowledge check

Check: can you explain the catalogue?

5 questions · Pass at 60%

1. A new enquiry appears and three workflows react to it. How does the one that routes the lead know the one that raises the call-back has already run?
2. An enquiry satisfies two arms of a router set to first match. What does the run record show?
3. A workflow sends a reminder, waits four hours, then decides whether somebody was a no-show. Where does it get the answer?
4. Which of these is the one that should NOT be built with an agent?
5. A daily sweep chases enquiries that have gone quiet. Why does it measure quiet by the last note rather than by the record's updated_at?